FindMySpot Privacy Policy

Last Updated: May 5, 2025

1. Introduction

FindMySpot BV ("FindMySpot," "we," "us," or "our"), with registered office at Ekeren, Belgium, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our FindMySpot mobile application ("App"), visit our website www.findmyspot.be ("Website"), or use any of our services (collectively, the "Services").

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Belgian Data Protection Act of 30 July 2018, and other applicable privacy legislation.

2. Data Controller

FindMySpot BV is the data controller responsible for the processing of your personal data. If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: privacy@findmyspot.be
Post: Ekeren, Belgium
Phone: 04 xx xx xx xx

3. Personal Data We Collect

Depending on how you use our Services, we may collect the following categories of personal data:

3.1 Information You Provide to Us

• Account Information: Name, email address, phone number, password, and profile information
• Payment Information: Credit card details, banking information, and billing address (note: payment information is processed by our payment service providers)
• Vehicle Information: License plate number, vehicle make and model
• Communications: Messages, emails, and other information you provide when contacting us

3.2 Information We Collect Automatically

• Location Data: GPS coordinates and location data when you use our App to find, reserve, or pay for parking
• Usage Data: Information about how you use our Services, including time spent on the App, features used, parking history, and session information
• Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and browser type
• Cookies and Similar Technologies: We use cookies and similar technologies to collect data about your browsing activities on our Website. For more information, please see our Cookie Policy section

4. How We Use Your Personal Data

We process your personal data for the following purposes and based on the following legal grounds:

4.1 Providing and Improving Our Services

• To provide our parking location and payment services
• To create and maintain your account
• To process your payments and manage your subscriptions
• To improve and personalize your experience
• To develop new features and services

Legal basis: Performance of a contract with you (Article 6(1)(b) GDPR) and our legitimate interests (Article 6(1)(f) GDPR)

4.2 Communications

• To respond to your inquiries and provide customer support
• To send service-related messages and updates
• To send marketing communications (where you have consented)

Legal basis: Performance of a contract, legitimate interests, and your consent (Article 6(1)(a) GDPR) for marketing communications

4.3 Security and Legal Compliance

• To detect and prevent fraud, security incidents, and other harmful activities
• To verify your identity
• To comply with legal obligations
• To enforce our terms of service
• To protect our rights, property, or safety, or that of others

Legal basis: Legal obligation (Article 6(1)(c) GDPR) and legitimate interests

5. How We Share Your Personal Data

We may share your personal data with the following categories of recipients:

5.1 Service Providers

We share your personal data with third-party service providers who help us operate, provide, improve, and market our Services, such as:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support services
• Marketing partners

All service providers process your data according to our instructions and are bound by appropriate data processing agreements that comply with GDPR requirements.

5.2 Parking Operators and Partners

We may share relevant parking data with parking facility operators and partners to facilitate your parking transactions and verify payment.

5.3 Legal Requirements

We may disclose your personal data if required by law, regulation, legal process, or governmental request.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change and outline your choices.

5.5 With Your Consent

We may share your personal data with third parties when you have given your consent to do so.

We will never sell your personal data to third parties for their own marketing purposes.

6. International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA. When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding corporate rules for transfers within a corporate group

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of your account with us
• To provide our Services to you
• To comply with legal obligations
• To resolve disputes
• To enforce our agreements

Specific retention periods include:

• Account data: For the duration of your account plus 12 months after account closure
• Transaction data: 7 years for tax and accounting purposes
• Communication data: 24 months after the last communication
• Technical and usage data: 13 months

When your personal data is no longer needed for these purposes, we will securely delete or anonymize it.

8. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct inaccurate or complete incomplete data we hold about you.
• Right to erasure: You can request that we delete your personal data in certain circumstances.
• Right to restriction of processing: You can request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You can object to our processing of your personal data in certain circumstances.
• Right to withdraw consent: You can withdraw your consent at any time where we rely on consent to process your personal data.

To exercise these rights, please contact our Data Protection Officer using the contact details provided in section 2. We will respond to your request within one month. This period may be extended by two further months where necessary, considering the complexity and number of requests.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of personal data
• Regular testing and evaluation of the effectiveness of our security measures
• Restricting access to personal data to authorized personnel
• Data privacy training for our employees
• Secure network infrastructure and firewalls

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Cookies and Similar Technologies

Our Website and App use cookies and similar technologies to collect certain information automatically. Cookies are small text files stored on your device that help us improve your experience, analyze how our Services are used, and enable certain features.

We use the following types of cookies:

• Strictly necessary cookies: Required for the operation of our Website and App
• Analytical/performance cookies: Allow us to recognize and count visitors and analyze how users navigate our Website and App
• Functionality cookies: Enable us to personalize content for you
• Targeting cookies: Record your visit to our Website, the pages you visit, and the links you follow

You can manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

11. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe we have collected information from a child under 16, please contact us at privacy@findmyspot.com.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, apps, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of any third-party services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Website and App, and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

14. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: privacy@findmyspot.be
Post: Ekeren, Belgium
Phone: 04 xx xx xx xx

15. Complaints to the Supervisory Authority

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the Belgian Data Protection Authority:

Data Protection Authority (GBA/APD)
Rue de la Presse 35, 1000 Brussels, Belgium
+32 (0)2 274 48 00
contact@apd-gba.be
www.dataprotectionauthority.be